My Credit Card Statement Says I Paid - Where's My Order?

Lazer Storm Vacuum Scam

The allure of the Lazer Storm Vacuum, at least if you trust the words of the oft-repeated infomercial, is hard to resist, especially for housewives or dads. The makers of this bagless vacuum claim that it leaves other vacuums "holding the bag." They boast of something called Cyclonic Technology which separates the dirt and forces air to pass through the vacuum with incredible pickup power. The Lazer Storm, it's said, does not fill up a bag, but instead deposits the dirt in a clear case which can be emptied in seconds.

But does the Lazer Storm really work as advertised? It's hard to say, since it appears that the company makes a habit of taking money and then delivering the product. Many hundreds of consumer complaints would seem to indicate that this is the case and that the Lazer Storm is just another in a long list of infomercial scams. Let's take a look at the complaints that pop up most often by disgruntled buyers. The names we'll use are fictitious, but the complaint is a real one expressed by a real person.

Tom says he lost $453 on the Lazer Storm and never received the product. He says he is looking into the possibility of a class action lawsuit against the company.

Leah said she ordered hers and was told it would take three to six weeks for delivery. After six weeks, she called and inquired and was told that they were on back order. She waited some more and called again. Still on back order. She waited and called and got the same response. So Leah finally canceled her order. After a year, she never got the vacuum and never got her money back.

Lois was in even worse straits than Leah and Tom. She ordered and paid for three of the vacuums, one for herself and one for both of her daughters-in-law. She too made many calls to the company and then finally complained to the Federal Trade Commission online. To add salt to the wound, not only was Lois out the money for the three vacuums, but the company double billed her for her own unit. She did finally get the vacuum after many months. Lois also noted that even though the vacuums were advertised as coming from The Singer Co., leading you to think this was the venerable maker of Singer Sewing Machines, it was actually made by some company called Millinex. Last, Lois said that if she had returned her vacuum for a refund, not only would it doubtless have taken many more months to get the refund (if you ever got it), but because their shipping and handling fees are so outrageous, the company would still have made a lot money off of it.

Verdict on the Lazer Storm Vacuum Cleaner: It appears that this is an inferior product, marketed as coming from a reputable company but actually coming from a lesser-known group....and that many of those who paid for the vacuum never received it at all. Lazer Storm appeared to be a scam of the first order.

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